Three criteria are put forward by O’Neill in assessing trustworthiness: competence, honesty and reliability. - Dave Stitt

Focussing on progress instead of perfection builds confidence, which boosts our energy, stimulates lateral thinking, and helps us take necessary risks.

Reflection • Think of a desirable but unrealistic outcome. Why exactly it is unrealistic? Whose comfort zones does it disrupt? Idea • Courageous goals have their own momentum. They force a change of scene, raise entirely new questions, and call new relationships into being. Tool • Use the Courageous Goal Starter Kit to get things moving: 1) Dream it, 2) Declare it, and 3) Get started. Tool • Make it sticky with SUCCES: Get more buy-in for your Courageous outcome by describing it using the principles defined by Chip and Dan Heath and their acronym, SUCCES – it should be 1) Simple, 2) Unexpected, 3) Concrete, 4) Credible, 5) Emotional, and 6) contain a Story.

Your Unique Ability is the combination of talents, interests and capabilities that is unique to you. How do we recognise it? Four ways: when you are in the zone of your Unique Ability, 1) people admire you because the results are stunning; 2) you love doing it and time flies; 3) it gives you energy rather than sapping it; and 4) you get better at it all the time. Success, insisted Sullivan, comes to people who pay attention to their Unique Ability, define it, and start shedding responsibilities that fall outside it.