The biggest takeaway from my own research is just how important it is for people to feel seen and heard. Even when they disagree, it is critically important for their values, interests, and preferences to be recognized by leadership and integrated into the thinking of leaders. That’s probably the biggest thing. That’s one of the reasons my starting point in any decision-making process involves trying to understand the perspectives of the various stakeholders around an issue. I do that not with the expectation that I can satisfy everyone, but with an understanding that those perspectives need to be part of the consideration I bring to any issue.

Además de conocer de primera mano ciertas cosas que usted jamás encontrará en los informes de gestión, el hecho de que un alto directivo (en este caso, usted) se interese por las opiniones de sus colaboradores, las pida y se tome la molestia de escucharlas tiene un enorme valor para todos.

The successful public administrator is curious about everything. Perhaps you don't see just why it is that a public administrator should go about continually asking questions of everything and everybody about him. Well, let us take one functional phase of public administration in a municipal government.

Consider scheduling a daily meeting with your new executive. Require them to bring a comprehensive set of questions about everything they heard that day but did not completely understand.

The administrator is more like the engineer who constructs a power plant, that is, he is concerned with the realization of conscious human purposes by the conscious use of human beings and materials. It is true that the mere student of administration may be just an observer, but he does not merely observe natural, unconscious, and automatic operations. He observes the formulation of human purposes, consciously and deliberately and operations designed to effect given results. And he sees calculations of results in advance realized later in practice with a high degree of approximation. The degree of approximation between advance calculations and results is not often, if ever, as exact as in the case of a hydro-electric plant, but it is constantly exact enough for practical purposes.

Every employee in an undertaking — workman, foreman, shop manager, head of division, head of department, manager, and if it is a state enterprise the series extends to the minister or head of a state department — takes a larger or smaller share in the work of administration, and has, therefore, to use and display his administrative faculties. By administrative knowledge we mean planning, organization, command, coordination, and control: it can be elementary for the workman, but must be very wide in the case of employees of high rank, especially managers of big concerns. Everyone has some need of administrative knowledge.

I think it’s really important that I sit down and have very important and solution-oriented conversations with the people who have been holding the city down through multiple administrations and find out first what solutions are they wanting to bring to the table. I think that’s really important not just for buy-in but for effective solution building.”

A leader has to know how the system functions - not just the system of government but the whole social and economic system, including business, the unions, and the universities.

It’s important for supervisors to take the time to understand the students they are working with or training, so that you do not make assumptions. This understanding allows them not to be scared and to do the work in a respectful, friendly and comfortable environment.

An examination of the characteristics required by the employees and heads of undertakings of every kind leads to the same conclusions as the foregoing study, which was confined largely to industrial concerns. In the home and in affairs of State, the need for administrative ability is proportional to the importance of the undertaking. Like every other undertaking, the home requires administration, that is to say planning, organization, command, coordination and control. Nothing but a theory of administration, which can be taught and then discussed by everybody, can put an end to the general uncertainty as to proper methods, which exists in the isolation of our households. There is therefore a universal need for a knowledge of administration.

The bottom line is this: if you want to engage your employees at a whole new level, if you want to become a person of greater influence, and if you want to discover a new kind of power — listen.

As a leader, it is up to you to explain the bigger picture to him — and to all your front line leaders. That is a critical component of leadership,” I

THE MOST ELEMENTARY ASPECT of administration is organization the structure of social institutions and their constituent parts, the composition of economic enterprises and their various branches, the organization of governmental agencies and their numerous departments. As it is mainly a matter of structure, organization bears the same rudimentary relationship to administration as does the science of anatomy or skeletology to the field of medicine. An administrative organization can be sketched and charted just as the human body can be physically depicted. Apart from its graphic convenience and its "teachable" quality, however, what intrinsic relationship does organization bear to administration?

As a leader, listen really closely to your employees