Customers are always wonderfully dissatisfied, even when they report being happy and business is great. Even when they don’t yet know it, customers w… - Jeff Bezos

In 1999, Barron’s headlined a story about our impending demise “Amazon.bomb.” My annual letter for 2000 started with a one-word sentence: “Ouch.” Our stock price peaked at $116, and then after the bubble burst our stock went down to $6

We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put the customer first. Invent. And be patient. If you replace ‘customer’ with ‘reader,’ that approach, that point of view, can be successful at The Post, too..

I very frequently get the question: 'What's going to change in the next 10 years?' And that is a very interesting question; it's a very common one.

"I almost never get the question: 'What's not going to change in the next 10 years?' And I submit to you that that second question is actually the more important of the two — because you can build a business strategy around the things that are stable in time…

"In our retail business, we know that customers want low prices, and I know that's going to be true 10 years from now. They want fast delivery; they want vast selection. It's impossible to imagine a future 10 years from now where a customer comes up and says, 'Jeff I love Amazon; I just wish the prices were a little higher,' [or] 'I love Amazon; I just wish you'd deliver a little more slowly.' Impossible.

"And so the effort we put into those things, spinning those things up, we know the energy we put into it today will still be paying off dividends for our customers 10 years from now. When you have something that you know is true, even over the long term, you can afford to put a lot of energy into it."