When the other person is hurting, confused, troubled, anxious, alienated, terrified; or when he or she is doubtful of self-worth, uncertain as to identity, then understanding is called for. The gentle and sensitive companionship of an empathic stance… provides illumination and healing. In such situations deep understanding is, I believe, the most precious gift one can give to another.

The only person who is educated is the one who has learned how to learn and change.

Each person is an island unto himself, in a very real sense; and he can only build bridges to other islands if he is first of all willing to be himself and permitted to be himself. So I find that when I can accept another person, which means specifically accepting the feelings and attitudes and beliefs that he has as a real and vital part of him, then I am assisting him to become a person: and there seems to me great value in this.

One of the things which offends us about radio and TV commercials is that it is often perfectly evident from the tone of voice that the announcer is “putting on,” playing a role, saying something he doesn’t feel. This is an example of incongruence. On the other hand each of us knows individuals whom we somehow trust because we sense that they are being what they are, that we are dealing with the person himself, not with a polite or professional front. It is this quality of congruence which we sense which research has found to be associated with successful therapy. The more genuine and congruent the therapist in the relationship, the more probability there is that change in personality in the client will occur.

In my deepest contacts with individuals in therapy, even those whose troubles are most disturbing, whose behavior has been most anti-social, whose feelings seem most abnormal, I find this to be true. When I can sensitively understand the feelings which they are expressing, when I am able to accept them as separate persons in their own right, then I find that they tend to move in certain directions. And what are these directions in which they tend to move? The words which I believe are most truly descriptive are words such as positive, constructive, moving toward self-actualization, growing toward maturity, growing toward socialization.

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I should like to point out one final characteristic of these individuals as they strive to discover and become themselves. It is that the individual seems to become more content to be a process rather than a product. When he enters the therapeutic relationship, the client is likely to wish to achieve some fixed state: he wants to reach the point where his problems are solved, or where he is effective in his work, or where his marriage is satisfactory. He tends, in the freedom of the therapeutic relationship to drop such fixed goals, and to accept a more satisfying realization that he is not a fixed entity, but a process of becoming.

Life vividly reveals itself in the therapeutic process — with its blind power and its tremendous capacity for destruction, but with its overbalancing thrust toward growth, if the opportunity for growth is provided.

Watching my clients, I have come to a much better understanding of creative people. El Greco, for example, must have realized as he looked at some of his early work, that 'good painters do not paint like that.' But somehow he trusted his own experiencing of life, the process of himself, sufficiently that he could go on expressing his own unique perceptions. It was as though he could say, 'Good artists do not paint like this, but I paint like this.' Or to move to another field, Ernest Hemingway was surely aware that 'good writers do not write like this.' But fortunately he moved toward being Hemingway, being himself, rather than toward some one else's conception of a good writer. Einstein seems to have been unusually oblivious to the fact that good physicists did not think his kind of thoughts. Rather than drawing back because of his inadequate academic preparation in physics, he simply moved toward being Einstein, toward thinking his own thoughts, toward being as truly and deeply himself as he could. This is not a phenomenon which occurs only in the artist or the genius. Time and again in my clients, I have seen simple people become significant and creative in their own spheres, as they have developed more trust of the processes going on within themselves, and have dared to feel their own feelings, live by values which they discover within, and express themselves in their own unique ways.

Just when it seems too late, the great social collective mind grasps the seriousness of a problem and begins to move dramatically ahead. Because the collective decision is so late, the outcome is always in doubt — the world may still be drowned by overpopulation, we may still die of pollution, we may still see violent racial strife — but at least we are making massive efforts to deal with those issues. It is this knowledge of the past that gives me courage to propose methods for dealing with intercultural, interracial, and international tensions. I believe that if the public becomes truly aware that present-day policies are targeted directly toward the destruction of all of us, then they may decide to look for alternatives. And the person-centered approach offers just such an alternative.

During the process of therapy the individual comes to ask himself, in regard to ever-widening areas of his life-space, “How do I experience this?” “What does it mean to me?” “If I behave in a certain way how do I symbolize the meaning which it will have for me?” He comes to act on a basis of what may be termed realism — a realistic balancing of the satisfactions and dissatisfactions which any action will bring to himself.