The trouble with Eichmann was precisely that so many were like him, and that the many were neither perverted nor sadistic, that they were, and still are, terribly and terrifyingly normal. From the viewpoint of our legal institutions and of our moral standards of judgment, this normality was much more terrifying than all the atrocities put together, for it implied — as had been said at Nuremberg over and over again by the defendants and their counsels — that this new type of criminal, who is in actual fact hostis generis humani, commits his crimes under circumstances that make it well-nigh impossible for him to know or to feel that he is doing wrong.

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What will happen once the authentic mass man takes over, we do not know yet, although it may be a fair guess that he will have more in common with the meticulous, calculated correctness of Himmler than with the hysterical fanaticism of Hitler, will more resemble the stubborn dullness of Molotov than the sensual vindictive cruelty of Stalin.

When you have committed an action that you cannot bear to think about, that causes you to writhe in retrospect, do not seek to evade the memory: make yourself relive it, confront it repeatedly over and over, till finally, you will discover, through sheer repetition it loses its power to pain you. It works, I guarantee you, this sure-fire guilt-eradicator, like a homeopathic medicine — like in small doses applied to like. It works, but I am not sure that it is a good thing.

If the inner psychic ground of our individual appearance were not always the same, there could be no science of psychology, which qua science relies on a psychic “inside we are all alike,” just as the science of physiology and medicine relies on the sameness of our inner organs. […] The monstrous sameness and pervasive ugliness so highly characteristic of the findings of modern psychology, and contrasting so obviously with the enormous variety and richness of overt human conduct, witness to the radical difference between the inside and the outside of the human body.

Totalitarianism begins in contempt for what you have. The second step is the notion: “Things must change — no matter how, Anything is better than what we have.” Totalitarian rulers organize this kind of mass sentiment, and by organizing it articulate it, and by articulating it make the people somehow love it. They were told before, thou shalt not kill; and they didn’t kill. Now they are told, thou shalt kill; and although they think it’s very difficult to kill, they do it because it’s now part of the code of behavior. They learn whom to kill and how to kill and how to do it together. This is the much talked about Gleichschaltung — the coordination process. You are coordinated not with the powers that be, but with your neighbor — coordinated with the majority. But instead of communicating with the other you are now glued to him. And you feel of course marvelous. Totalitarianism appeals to the very dangerous emotional needs of people who live in complete isolation and in fear of one another.

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What makes it so plausible to assume that hypocrisy is the vice of vices is that integrity can indeed exist under the cover of all other vices except this one. Only crime and the criminal, it is true, confront us with the perplexity of radical evil; but only the hypocrite is really rotten to the core.

The main characteristic of any event is that it has not been foreseen. We don’t know the future but everybody acts into the future. Nobody knows what he is doing because the future is being done, action is being done by a “we” and not an “I.” Only if I were the only one acting could I foretell the consequences of what I’m doing. What actually happens is entirely contingent, and contingency is indeed one of the biggest factors in all history.

Since it is always the same person whose mind thinks, wills, and judges, the autonomous nature of these activities has created great difficulties. Reason’s inability to move the will, plus the fact that thinking can only “understand” what is past what neither remove it nor “rejuvenate it” … have led to the various doctrines asserting the mind’s impotence and the force of the irrational, in brief to Hume’s famous dictum that “Reason is and ought only to be the slave of the passions,” that is, to a rather simple-minded reversal of the Platonic notion of reason’s uncontested rulership in the household of the soul. What is so remarkable in all these theories and doctrines is their implicit monism, the claim that behind the obvious multiplicity of the world’s appearances and, even more pertinently to our context, behind the obvious plurality of man’s faculties and abilities, there must exist a oneness — the old hen pan, “the all is one” — either a single source or a single ruler.

The moment we no longer have a free press, anything can happen. What makes it possible for a totalitarian or any other dictatorship to rule is that people are not informed; how can you have an opinion if you are not informed? If everybody always lies to you, the consequence is not that you believe the lies, but rather that nobody believes anything any longer. This is because lies, by their very nature, have to be changed, and a lying government has constantly to rewrite its own history. On the receiving end you get not only one lie — a lie which you could go on for the rest of your days — but you get a great number of lies, depending on how the political wind blows. And a people that no longer can believe anything cannot make up its mind. It is deprived not only of its capacity to act but also of its capacity to think and to judge. And with such a people you can then do what you please.

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"Ah, God, it was too sad and awful, the endless hide-and-go-seek game one played with the middle class.
If one could only be sure that one did not belong to it, that one was finer, nobler, more aristocratic. The truth was, she hated it shakily from above, not solidly from below, and her proletarian sympathies constituted a sort of snub that she ad- ministered to the middle class, just as a really smart woman will outdress her friends by relentlessly underdressing them. Scratch a socialist and you find a snob. The semantic test confirmed this. In the Marxist language, your opponent was always a "parvenu," an "upstart," an "adventurer," a politician was al- ways "cheap," and an opportunist "vulgar." But the proletariat did not talk in such terms; this was the tone of the F.F.V. What the socialist movement did for a man was to allow him- self the airs of a marquis without having either his title or his sanity questioned."