The telephone operator and all others who may perform less “important” tasks will not feel important unless you, the leader, teach that them they are valued and explain how their contribution helps the company as a whole. Individuals who feel they don’t matter will perform their jobs as if they don’t count.

There is also the professional mentor, a person whose success in his or her career can be a source of practical wisdom and inspiration. This success might be mea sured in material gain or far-reaching influence, or in lives touched and relationships fostered. These mentors can offer a model for good business, ethical practices, and effective work habits, and they often provide the motivation we need to seize whatever opportunities come our way.

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