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The great organization must not only accommodate the fact that each employee is different, it must capitalize on these differences. It must watch for clues to each employee's natural talents and then position and develop each employee so that his or her talents are transformed into bona fide strengths.

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The necessity for leaders to possess optimism and ego serves to answer the age-old question: Are leaders born or are they made? They are born. A leader is born with an optimistic disposition or she is not. If she is not, then no amount of "optimism training" is going to make her view the world in an overwhelmingly positive, opportunistic light.

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Whenever you interview people who are truly successful at their chosen profession—from teaching to telemarketing, acting to accounting—you discover that the secret to their success lies in their ability to discover their strengths and to organize their life so that these strengths can be applied.