Shiv Khera Quotes

THE DIFFERENCE If I buy a photocopier from you, I have made a transaction and am considered a customer. However, if I start buying all my office equipment from you, I have developed a relationship and have become a client. I have developed a relationship because of which I (the client) keep buying more and more. That’s the difference between transactional and relationship selling. A salesperson’s philosophy is reflected in his behavior and

"In my travels, I have noticed that in some countries drinking has become a national pastime. If you don't drink, they look at you as if there is something wrong. Their motto is: "It doesn't matter how bad your English is, as long as your Scotch is good." If a banker asked them what their liquid assets are, they would bring two bottles of Scotch."

I don’t know the key to success, but the key to failure is trying to please everybody. – Bill Cosby Success does not mean being liked and accepted by everyone. There are some groups I would not want to be accepted by, out of choice. I would rather be criticised by fools than appreciated by cheats and crooks. I see success as a manifestation of good luck that results from aspiration, inspiration and perspiration — generally in that sequence.

Feeling good is a natural outcome of doing good; and doing good is a natural outcome of being good.

Events and experiences in life determine our attitude. If we have a positive experience with a person, our attitude towards him is likely to be positive and conversely negative experiences tend to make us cautious. Experiences and events become reference points in our lives and we draw conclusions which serve as guidelines for the future.

Striving for perfection is neurotic; striving for excellence is progress. Excellence is continuous improvement. There is nothing that cannot be done better or improved the next time.

A person with low self-esteem is suffering from loneliness even when he is amongst large groups of people, whereas a person with high self-esteem is enjoying solitude out of choice. Loneliness is the pain of being alone, solitude is the pleasure of being alone. A person with high self-esteem is really saying I enjoy my company. I may be physically alone, but I am with myself.

Culture in any place always goes top down, never bottom up. We need to step back and look at what kind of environment we have created for ourselves and those around us. It is tough to expect positive behavior in a negative environment. Where lawlessness becomes the law, honest citizens become cheats, crooks and thieves.

After every setback, ask yourself: What did I learn from this experience? Only then will you be able to turn a stumbling block into a stepping stone.

In a positive environment, a marginal performer’s output goes up. In a negative environment, a good performer’s output goes down.

Most people want to win in life but very few are willing to pay the price to prepare to win.

Athletes train 15 years for 15 seconds of performance. Ask them if they got lucky. Ask an athlete how he feels after a good workout. He will tell you that he feels spent. If he doesn't feel that way, it means he hasn't worked out to his maximum ability.
Losers think life is unfair. They think only of their bad breaks. They don't consider that the person who is prepared and playing well still got the same bad breaks but overcame them. That is the difference. His threshold for tolerating pain becomes higher because in the end he is not training so much for the game but for his character. Alexander Graham Bell was desperately trying to invent a hearing aid for his partially deaf wife. He failed at inventing a hearing aid but in the process discovered the principles of the telephone. You wouldn't call someone like that lucky, would you?Good luck is when opportunity meets preparation. Without effort and preparation, lucky coincidences don't happen.

winners don't do different things.
they do things differently

Learn to Like the Things That Need to be Done

A young man asked Socrates the secret to success. Socrates told the young man to meet him near the river the next morning. They met and Socrates asked the young man to walk with him toward the river. When the water got up to their necks, Socrates took the young man by surprise and pushed him under the water. The boy struggled to get out but Socrates kept him there. When the boy started turning blue, Socrates raised the boy’s head out of the water. The first thing the boy did was to take a deep breath of air. Socrates asked, “What did you want the most when you were under water?” The boy replied, “Air.” Socrates said, “That is the secret to success. When you want success as badly as you wanted air underwater, you will have it.” There is no other secret. This is called the burning desire.