Some people make friends by wining and dining people with the sole objective of doing business with them. Once the usefulness goes, the friendship also goes. It is unfortunate because it is very shortsighted and insincere. One should keep in mind that just because a person is a friend it does not mean they are under an obligation to buy from you. In my career, I have acquired clients professionally and built friendships later, versus making friends with the intention of doing business. Sooner or later, people uncover the ulterior motive.

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Events and experiences in life determine our attitude. If we have a positive experience with a person, our attitude towards him is likely to be positive and conversely negative experiences tend to make us cautious. Experiences and events become reference points in our lives and we draw conclusions which serve as guidelines for the future.

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Remember the greatest motivator is belief. We have to inculcate in ourselves the belief that we are responsible for our actions and behavior. When people accept responsibility, everything improves: quality, productivity, relationships and teamwork.