there’s often a huge difference between an interesting idea and a solid business. - Josh Kaufman

The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency. — BILL GATES,

Lifetime Value is the total value of a customer’s business over the lifetime of their relationship with your company.

the “quantity” group was busily churning out piles of work and learning from their mistakes, the “quality” group had sat theorizing about perfection, and in the end had little more to show for their efforts than grandiose theories and a pile of dead clay.