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" "Value can be a word said at the door of the business as a customer leaves.
Michael E. Gerber (born June 20, 1936), American small business guru and author,
Biography information from Wikiquote
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From the very outset, IBM was fashioned after the template of my vision. And each and every day we attempted to model the company after that template. At the end of each day, we asked ourselves how well we did, discovered the disparity between where we were and where we had committed ourselves to be, and, at the start of the following day, set out to make up for the difference. Every day at IBM was a day devoted to business development, not doing business. We didn’t do business at IBM, we built one