Slack is tricky to manage: too much, and you're wasting time and money. Too little, and your system faces the risk of running out of the resources ne… - Josh Kaufman

Value can’t be created without understanding what people want (market research). Attracting customers first requires getting their attention, then making them interested (marketing). In order to close a sale, people must first trust your ability to deliver on what’s promised (value delivery and operations). Customer satisfaction depends on reliably exceeding the customer’s expectations (customer service). Profit sufficiency requires bringing in more money than is spent (finance).

The competitor to be feared is one who never bothers about you at all, but goes on making his own business better all the time. — HENRY FORD,

Believe it or not, there are only four ways to increase your business’s revenue: 1. Increase the number of customers you serve. 2. Increase the average size of each Transaction by selling more. 3. Increase the frequency of Transactions per customer. 4. Raise your prices.