The book really is to help leaders understand that there are these very fundamental important pro-social traits that we need to be adopting within ou… - Jennifer Moss

I do not like the status quo. I am a person who holds space for everyone and I don’t make judgments,”

I worked on walking away and taking a couple of hours to come back with a clear head. My brother is very good at this. I really started to practice that. And that huge miss became a huge win. And it's very unusual for me to get angry now. I can still hold people accountable, and we can walk away from a situation after a positive conversation where we all feel that we succeeded in being heard and solved the situation.

I've learned that failing forward is the best way to approach it. Failure doesn't disarm me, it doesn't scare me. I tell my employees that if you don't fail forward, the universe will continue to bring you that lesson and it will get harder and harder every time. So when something bad happens, don't ask, 'Why did this happen to me?' Ask, 'Why is this happening for me?'