Dream more than others think practical. Expect more than others think possible. - Howard Schultz

One of the terrible tragedies, for me, was the fact that my father passed away before he could witness what I achieved.

Hiring people is an art, not a science, and resumes can't tell you whether someone will fit into a company's culture.

So when some refer to Starbucks' coffee as an affordable luxury, I think to myself, Maybe so. But more accurate, I like to think, is that the starbucks experience - personal connection- is an affordable necessity. We are all hungry for community.