Spaceflight will never tolerate carelessness, incapacity, and neglect. Somewhere, somehow, we screwed up. It could have been in design, build, or test. Whatever it was, we should have caught it. We were too gung ho about the schedule and we locked out all of the problems we saw each day in our work. Every element of the program was in trouble and so were we. The simulators were not working, Mission Control was behind in virtually every area, and the flight and test procedures changed daily. Nothing we did had any shelf life. Not one of us stood up and said, "Dammit, stop!" I don't know what Thompson's committee will find as the cause, but I know what I find. We are the cause! We were not ready! We did not do our job. We were rolling the dice, hoping that things would come together by launch day, when in our hearts we knew it would take a miracle. We were pushing the schedule and betting that the Cape would slip before we did. From this day forward, Flight Control will be known by two words: "Tough and Competent." Tough means we are forever accountable for what we do or what we fail to do. We will never again compromise our responsibilities. Every time we walk into Mission Control we will know what we stand for. Competent means we will never take anything for granted. We will never be found short in our knowledge and in our skills. Mission Control will be perfect. When you leave this meeting today you will go to your office and the first thing you will do there is to write "Tough and Competent" on your blackboards. It will never be erased. Each day when you enter the room these words will remind you of the price paid by Grissom, White, and Chaffee. These words are the price of admission to the ranks of Mission Control.
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Commander Shepard has pointed out from the time that this flight began and from the time this flight was a success, that this was a common effort in which a good many men were involved. I think it does credit to him that he is associated with such a distinguished group of Americans whom we are all glad to honor today, his companions in the flight into outer space, so I think we want to give them all a hand. ... I also want to take cognizance of the fact that this flight was made out in the open with all the possibilities of failure, which would have been damaging to our country's prestige. Because great risks were taken in that regard, it seems to me that we have some right to claim that this open society of ours which risked much, gained much. ... This is a civilian award for a great civilian accomplishment, and therefore I want to again express my congratulations to Alan Shepard. We are very proud of him, and I speak on behalf of the Vice President, who is Chairman of our Space Council and who bears great responsibilities in this field, and the Members of the House and Senate Space Committee who are with us today. [accidentally drops the medallion, and picks it up] This decoration which has gone from the ground up — here.
And how do we know that?” I riposted. “Because they’ve screwed up so many of them! Secrecy they have plenty of. What they are crucially short of are competence and reliability. If a Soviet Premier were to order a nuclear mine built, he’d be delivered something the size of a Sherman tank, that worked one time out of four… and sure as God made little green horseflies, somebody on the very first penetration team would defect. That’s the problem they’ll never crack: if a man is intelligent enough to be worth sending abroad, they don’t dare let him out of the country.” “They build very good missiles,” she argued. “That suggests they can produce good technology if they want to badly enough.” “Says who? How often do they ever fire one at a target anyone else can monitor? I told you: esoteric weapons are one of my hobbies.” “Well, very good spaceships — that’s the same thing.” “They build shitty spaceships. Ever seen the inside of one? They look like something out of Flash Gordon, or the cab of a steam locomotive. Big knife-switches and levers and dials that’d look natural in a Nikola Tesla exhibit. No computers worth mentioning. After the Apollo-Soyuz linkup, our guys came back raving at the courage of anyone who would ride a piece of junk like that into space.” “The Soviet space program is much more substantial than America’s! It has been since long before Apollo.” “With shitty spaceships. It’s just that they don’t stop building them, the way this stupid country has. Did you ever hear the story about the first Soviet space station crew?” “Died on reentry, didn’t they? Something about an air leak?” “Leonov, the first man ever to walk in space, has been in the identical model reentry vehicle many times. He’s been quoted assaying that the crew of that mission had to have heard the air whistling out, and that any of the three of them could easily have reached out and plugged the leak with a finger. They died of a combination of bad technology and lousy education. You wait and
Can we really accomplish a program like Mars 1999? The sad truth is, we won’t be able to do it in today’s climate. Today’s paralysis will be tomorrow’s paralysis unless the workings of the institutions and the attitudes of individuals at the helm change toward the positive. The prerequisite to a successful Mars 1999 program is not engineering feasibility. It is people. And there is hope.<p> Meanwhile, as the dust settles from Challenger, NASA continues to search its soul. In the wake of the accident, it becomes all the more evident that the U.S. civilian space program has been suffering from conflicting interests and goals, intercenter rivalries, uneconomical operations, and an apparent inability to make the sweeping changes that are required. Management of the space station program suffers from this confusion. The space agency’s technical achievements have been, and continue to be, extraordinary. Nowhere can more intelligent and competent engineers and scientists be found. But there appears to be a bureaucratic inertia that inhibits the innovative thinking and risk taking required to blaze new trails.
We're adding a triple sign-off for all work done on the launch pad, on flight components, and flight critical GSE. You have a technician, a responsible engineer, and then quality assurance will sign the final, record all information, and take photographs of all the work that was done, and then make sure that all information is put into our quality assurance database, which is reviewed prior to launch.
The Columbia Accident Investigation Board concluded that NASA’s culture “emphasized chain of command, procedure, following the rules, and going by the book. While rules and procedures were essential for coordination, they had an unintended negative effect.” Once again, “allegiance to hierarchy and procedure” had ended in disaster. Again, lower ranking engineers had concerns they could not quantify; they stayed silent because “the requirement for data was stringent and inhibiting.
I am not talking about failure, I am talking about my supreme confidence in the British fleet...superlative ships, excellent equipment, the most highly trained professional group of men, the most honourable and brave members of Her Majesty's Service. Failure? Do you remember what Queen Victoria once said? “Failure—the possibilities do not exist”. That is the way we must look at it, with all our professionalism, all our flair and every single bit of native cunning, every single bit of professionalism and all our equipment and we must go out calmly, quietly, to succeed.
Let us make recommendations to ensure that NASA officials deal in a world of reality in understanding technological weaknesses and imperfections well enough to be actively trying to eliminate them. They must live in reality in comparing the costs and utility of the Shuttle to other methods of entering space. And they must be realistic in making contracts, in estimating costs, and the difficulty of the projects. Only realistic flight schedules should be proposed, schedules that have a reasonable chance of being met. If in this way the government would not support them, then so be it. NASA owes it to the citizens from whom it asks support to be frank, honest, and informative, so that these citizens can make the wisest decisions for the use of their limited resources. For a successful technology, reality must take precedence over public relations, for nature cannot be fooled.
It appears that there are enormous differences of opinion as to the probability of a failure with loss of vehicle and of human life. The estimates range from roughly 1 in 100 to 1 in 100,000. The higher figures come from the working engineers, and the very low figures from management. What are the causes and consequences of this lack of agreement? Since 1 part in 100,000 would imply that one could put a Shuttle up each day for 300 years expecting to lose only one, we could properly ask "What is the cause of management's fantastic faith in the machinery?" We have also found that certification criteria used in Flight Readiness Reviews often develop a gradually decreasing strictness. The argument that the same risk was flown before without failure is often accepted as an argument for the safety of accepting it again. Because of this, obvious weaknesses are accepted again and again, sometimes without a sufficiently serious attempt to remedy them, or to delay a flight because of their continued presence.
The very tool that had helped make NASA so consistently successful, what Diane Vaughan called “the original technical culture” in the agency’s DNA, suddenly worked perversely in a situation where the familiar brand of data did not exist. Reason without numbers was not accepted. In the face of an unfamiliar challenge, NASA managers failed to drop their familiar tools.
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