STATE model to communicate without provoking anger or defensiveness: 1. Share your facts — Facts are less controversial, more persuasive, and less in… - Josh Kaufman

" "

STATE model to communicate without provoking anger or defensiveness: 1. Share your facts — Facts are less controversial, more persuasive, and less insulting than conclusions, so lead with them first. 2. Tell your story — Explain the situation from your point of view, taking care to avoid insulting or judging, which makes the other person feel less safe. 3. Ask for others’ paths — Ask for the other person’s side of the situation, what they intended, and what they want. 4. Talk tentatively — Avoid conclusions, judgments, and ultimatums. 5. Encourage testing — Make suggestions, ask for input, and discuss until you reach a productive and mutually satisfactory course of action.