But in the end it comes down to a matter of respect, and the simplest way that respect is communicated is through tone of voice, and the most corsive… - Malcolm Gladwell

the simplest way that respect is communicated is through tone of voice,

When Tom Gau and I sat across from each other in his office, then, we almost immediately fell into physical and conversational harmony. We were dancing. Even before he attempted to persuade me with his words, he had forged a bond with me with his movements and his speech.

Whenever we have something that we are good at — something we care about — that experience and passion fundamentally change the nature of our first impressions.

When Bruhn and Wolf first presented their findings to the medical community, you can imagine the kind of skepticism they faced. They went to conferences where their peers were presenting long rows of data arrayed in complex charts and referring to this kind of gene or that kind of physiological process, and they themselves were talking instead about the mysterious and magical benefits of people stopping to talk to one another on the street and of having three generations under one roof. Living a long life, the conventional wisdom at the time said, depended to a great extent on who we were — that is, our genes. It depended on the decisions we made — on what we chose to eat, and how much we chose to exercise, and how effectively we were treated by the medical system. No one was used to thinking about health in terms of community.