Companies should have well-defined procedures for dealing with the planned departure of a valued knowledge worker... Unfortunately, the evidence sugg… - Thomas H. Davenport

In definitional terms, a process is simply a structured, measured set of activities designed to produce a specific output for a particular customer or market. It implies a strong emphasis on how work is done within an organization, in contrast to a product focus’s emphasis on what. A process is thus a specific ordering of work activities across time and space, with a beginning and an end, and clearly defined inputs and outputs: a structure for action.

Business process reengineering encompasses the envisioning of new work strategies, the actual process design activity, and the implementation of the change in all its complex technological, human, and organizational dimensions

The businesses and organizations that succeed with AI will be those that invest steadily, rise above the hype, make a good match between their business problems and the capabilities of AI, and take the long view.