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If customers leave without a purchase, you have not failed. But if customers leave without a smile, you have. - Ron Kaufman
" "If customers leave without a purchase, you have not failed. But if customers leave without a smile, you have.
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About Ron Kaufman
Ron Kaufman (born 1956) is a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service.
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