Basically people will do what upper management wants them to do. So if that's consistent, if they're not whipsawed and being governed by different pr… - Jeffrey K. Liker

If you are responsible for a problem and make recommendations on possible solutions, you might be asked whether you went and looked at the situation yourself in person.

We want organizations to be adaptive, flexible, self-renewing, resilient, learning, intelligent — attributes found only in living systems. The tension of our times is that we want our organizations to behave as living systems, but we only know how to treat them as machines. — Margaret J. Wheatley, author of Finding Our Way: Leadership for an Uncertain Time

Continuous improvement means getting better every day and is the driver for building a sustainable enterprise. Only those at the gemba can understand the problems fast enough to react quickly. Continuous improvement depends on a different paradigm of the role of the human — all humans are problem detectors and problem correctors — thinking scientifically.