Never be satisfied with inaction. Question and redefine your purpose to attain progress. - Jeffrey K. Liker

The vision for Lean, I believe, should be achieving operational excellence based on a clearly defined value system and a way of engaging people in Continuous Improvement. The goals can generally be summarized as Safety, Morale, Quality, Cost, and Productivity.

Basically people will do what upper management wants them to do. So if that's consistent, if they're not whipsawed and being governed by different priorities, they learn what is truly important and what is not….

Toyota’s concept of a good process is one that expects and reveals problems, without blame, not one that is problem-free.