No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service. - John Kotter

Management makes a system work. It helps you do what you know how to do. Leadership builds systems or transforms old ones. It takes you into territory that is new and less well known, or even completely unknown to you.

Great vision communication usually means heartfelt messages are coming from real human beings.

Never underestimate the power of the mind to disempower.