In a change effort, culture comes last, not first. - John Kotter

No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.

Management makes a system work. It helps you do what you know how to do. Leadership builds systems or transforms old ones. It takes you into territory that is new and less well known, or even completely unknown to you.

Great vision communication usually means heartfelt messages are coming from real human beings.