When we treat man as he is, we make him worse than he is; when we treat him as if he already were what he potentially could be, we make him what he s… - Dale Carnegie

It took me years and cost me countless thousands of dollars in lost business before I finally learned that it doesn’t pay to argue, that it is much more profitable and much more interesting to look at things from the other person’s viewpoint and try to get that person saying ‘yes, yes.

"Thomas Edison said in all
seriousness: "There is no expedient to which a man will not resort to avoid the labour of
thinking"-if we bother with facts at all, we hunt like bird dogs after the facts that
bolster up what we already think-and ignore all the others! We want only the facts that
justify our acts-the facts that fit in conveniently with our wishful thinking and justify
our preconceived prejudices!
As Andre Maurois put it: "Everything that is in agreement with our personal desires
seems true. Everything that is not puts us into a rage."
Is it any wonder, then, that we find it so hard to get at the answers to our problems?
Wouldn't we have the same trouble trying to solve a second-grade arithmetic problem, if
we went ahead on the assumption that two plus two equals five? Yet there are a lot of
people in this world who make life a hell for themselves and others by insisting that two
plus two equals five-or maybe five hundred!"

Resentment caused by a brash order may last a long time — even if the order was given to correct an obviously bad situation.