Focus on the things you can control. Work hard, eat well, stay fit, help others, and crucially: be ruthlessly truth-seeking. - Guillermo Rauch

A good rule of thumb when you design products and give support: “how do I make this person a 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘧𝘰𝘳 𝘭𝘪𝘧𝘦?”

If you do right by them, customers will reward you with business over the long term that doesn’t jump out on spreadsheets.

There’s a meme about venture capitalists looking for “generational companies.” It’s hard to pinpoint what and which those are, but when I think about the companies I look up to… I’ve been buying from them for ages.

Earned customer trust is like compounding interest. It’s unwise to trade trust for a short term gain.

Prediction: software development will closely resemble the evolution of self-driving cars.

- Considered for many years intractable, now run of the mill for a large subset of rides (robotaxi), all mobility within sight.

- The key metric to watch is disengagement rate (i.e.: how frequently the human operator needs total take over coding :: driving).

- Occasional human takeover and steering still needed (remote takeover) to get the program “unstuck” or figure out dilemmas.

- Success is predicated on the successful interoperability with the existing environment and tools (existing programming languages, runtimes, frameworks :: streets, signs, pedestrians), rather than resetting the landscape.

Shipping is the best kind of marketing