It's like a nurse looking after an ill patient. Which is the better nurse? The one who smothers the patient with sympathy and says ‘never mind, dear, there there, you just lie back and I'll bring you all your meals. I'll bring you all your papers. Just lie back, I'll look after you’? Or the nurse who says ‘Now, come on. Shake out of it. I know you've had an operation yesterday. It's time you put your feet to the ground and took a few steps. That's right, dear, that's right. Now get back and take a few more tomorrow’...Which is the one most likely to get results? The one who says, come on you can do it. That's me.

You can talk to the man. He is reasonable, and sees your point of view, if you point it out properly.

He carried his bag and was accompanied by a nurse with a deliberately impassive face—the sort of face that seemed to say, “I don’t care what you die of, I intend to be efficient about my part of it.”

"But, gee," the other nurse says, "what on earth would MAKE a man want to do something like disrupt the ward for, Miss Ratched? What possible motive...?"
"You seem to forget, MISS Flinn, that this is an institution for the insane."

Listen to your patient; he is telling you the diagnosis.

A nurse’s presence with a client is a keystone for making professional communication.

Constant attention by a good nurse may be just as important as a major operation by a surgeon.

"To get the "healthcare" promised by the healthcare bureaucracy, it helps tremendously if the bureaucracy assumes that you are competent. When I called the nurse and said that I was bleeding and in pain, the nurse needed to hear that a competent person was on the phone in order to process my problem for the crisis that it was. Instead, something about me and the interaction did not read as competent. That is why I was left in a general waiting room when I arrived, rather than being rushed to a private room with the equipment necessary to treat a pregnancy crisis."

One nurse told me to say please when I asked her to do something. She should consider herself luck to be in one piece today.

You’re a nurse, so I can only assume you have already noticed. I have an illness where I forget things. “I imagine that as I keep on losing my memory, you will be able to put aside your own feelings and care for me with the detachment of a nurse, and that you can do that no matter what strange things I say or do — even if I forget who you are. “So I ask you never to forget one thing. You are my wife, and if life becomes too hard for you as my wife, I want you to leave me. “You don’t have to stay by me as a nurse. If I am no good as a husband, then I want you to leave me. All I ask is that you can do what you can as my wife. We are husband and wife after all. Even if I lose my memory, I want to be together as husband and wife. I cannot stand the idea of us staying together only out of sympathy. “This is something I cannot say to your face, so I wrote it in a letter.

The investigators at Johns Hopkins and elsewhere had also observed that when nurses were given a chance to say their names and mention concerns at the beginning of a case, they were more likely to note problems and offer solutions. The researchers called it an “activation phenomenon.” Giving people a chance to say something at the start seemed to activate their sense of participation and responsibility and their willingness to speak up.

"His grandma burst into his mum's hospital room ahead of him with a terrible question on her face. But there was a nurse inside who answered immediately. "It's okay," she said. "You're in time.

Now what in hell am I going to tell this boy Schaefer's parents? That a substitute nurse assassinated him because she couldn't tell the doctors from the patients on the floor?

This is your new nurse, Mary Poppins.