However, anyone who doesn’t own stock options or draw a regular salary from your company is fundamentally misaligned. At the margin, they’ll be biased to claim value in the near term, not help you create more in the future. That’s why hiring consultants doesn’t work. Part-time employees don’t work.

It doesn't make sense to hire smart people and tell them what to do.

there is no honour among consultants.

No organization works if the toilets don't work, but I don't believe that finding solutions to business problems is my job.

If a program doesn’t work, measures of efficiency, of adaptability, or of cost of production have no meaning.

There are no experts in the systems approach

Management problems are not respecters of the company organization, nor of the talents of the people appointed to solve them.

[Formal structures of formal organizations] never succeed in conquering the non-rational dimensions of organizational behavior.

Consulting is where product companies go to die.

Transferring regulatory authority from one unaccountable agency to another will not solve any problems.

It doesn't make sense to hire smart people and then tell them what to to , We hire smart people so they can tell us what to do.

If a manager asks an academic consultant what to do and that consultant answers, then the consultant should be fired. No academic has the experience to know the context of a managerial problem well enough to give specific advice about a specific situation.

Managers in all too many American companies do not achieve the desired results because nobody makes them do it.

there’s no recipe for motivating teams when your business has turned to crap.