Good delegators, it emerges time and time again, are people who instil confidence and belief; who are organised; who communicate well; who let people… - Dave Stitt

Good delegators: instil confidence and belief; get organised; communicate well; let people get on with it; and provide effective feedback.

• What difficult conversation do you need to have but have been putting off because you don’t want to upset the other person? Idea • An ambitious delegation requires you to give lots of both support and challenge to the delegatee. Idea • Too much challenge is the Zone of Stress, burn-out and uneven results. Too much support is the zone of complacency and slipping standards. Too little of each is the zone of inertia, apathy, isolation and boredom.

The Specific Test goes like this: Somebody must do something he or she was not doing before. The ‘do’ is a good, ordinary verb that a child will understand. If you are not sure, find a child and ask him if he understands the verb. Doing the thing will have a tangible result, one that we want.

As a leader your first responsibility is to articulate a vision of where your team or organisation is going. What should the organisation look like, and be doing, in one year, two years, five years? What will we be like, and what will clients be saying about us? Having arrived at the vision, you and your people then need to work out an effective, detailed strategy, a roadmap for getting there.