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" "As a leader your first responsibility is to articulate a vision of where your team or organisation is going. What should the organisation look like, and be doing, in one year, two years, five years? What will we be like, and what will clients be saying about us? Having arrived at the vision, you and your people then need to work out an effective, detailed strategy, a roadmap for getting there.
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Feed back often, good and bad: Get into the habit of providing feedback regularly, so you both get used to it. You are on the same team: Check your feedback style and assumptions. Are you being adversarial or collaborative? Address the method, not the madness: Don’t use feedback to try and fix aspects of his character. That attacks a person’s sense of self-worth. Stick to tactics, knowledge, tips, and work routines. Disrupt patterns of generalities: Vague and evasive language can undermine feedback; learn to spot and challenge it. Offer suggestions instead of criticising: Instead of using the feedback sandwich to sweeten criticism, make a suggestion and offer two reasons why it might work. Everything is feedback: You’re always communicating, so take control and give the feedback you have chosen to give.
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