To get started there should be no more than five, judged as the most critical for this stage of the project. - Dave Stitt

• What is your Unique Ability? When were you last in your Zone of Mastery, and what were you doing? You are in your Zone of Mastery when 1) people admire you because the results are stunning; 2) you love doing it and time flies; 3) it gives you energy rather than sapping it; and 4) you get better at it all the time.

Without effective goal-setting there can be no holding to account and, therefore, no accountability. If there is no accountability, feedback is meaningless. It will lack purpose and be arbitrary. At worst, it is the mere projection onto an employee of the boss’s own issues. So, deal with goal-setting and accountability first.

Nothing saps one’s confidence and motivation quite like being micromanaged.