True results-oriented people prioritise the cultivation of relationships. - Dave Stitt

To win back time and unleash talent you have to delegate something substantial. You can tell if the delegated thing is substantial if: 1) it hurts a bit to give up; 2) it feels risky to let go; 3) it is stretching for the delegatee; 4) it makes you all a bit nervous; and 5) it constitutes a good chunk of your time, 20% for example, based on your Time Tracker results (see Chapter 3).

Three categories are proposed: Tasks, Processes, and Outcomes. The third category, Outcomes, bestows the most freedom on the delegator and, on the delegatee, the biggest opportunity to grow.

This happens when people are allowed to derive three crucial things from work: a sense of autonomy; a sense of mastery; and a sense of purpose.