Feed back often, good and bad: Get into the habit of providing feedback regularly, so you both get used to it. You are on the same team: Check your f… - Dave Stitt

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Feed back often, good and bad: Get into the habit of providing feedback regularly, so you both get used to it. You are on the same team: Check your feedback style and assumptions. Are you being adversarial or collaborative? Address the method, not the madness: Don’t use feedback to try and fix aspects of his character. That attacks a person’s sense of self-worth. Stick to tactics, knowledge, tips, and work routines. Disrupt patterns of generalities: Vague and evasive language can undermine feedback; learn to spot and challenge it. Offer suggestions instead of criticising: Instead of using the feedback sandwich to sweeten criticism, make a suggestion and offer two reasons why it might work. Everything is feedback: You’re always communicating, so take control and give the feedback you have chosen to give.

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Additional quotes by Dave Stitt

• What difficult conversation do you need to have but have been putting off because you don’t want to upset the other person? Idea • An ambitious delegation requires you to give lots of both support and challenge to the delegatee. Idea • Too much challenge is the Zone of Stress, burn-out and uneven results. Too much support is the zone of complacency and slipping standards. Too little of each is the zone of inertia, apathy, isolation and boredom.

The first is your Zone of Mastery, or Unique Ability, the zone you inhabit when you’re doing what you love most, what only you can do, and where the results are remarkable. However, since this is your work or professional life, you need to apply a second filter, which is the field of activity most necessary to get your organisation heading in the direction it needs to go. Where those two filters overlap, that’s what you should be doing. All accountabilities falling outside those boundaries are ripe for delegation, which will win you time.

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