Reference Quote

Shuffle
Feed back often, good and bad: Get into the habit of providing feedback regularly, so you both get used to it. You are on the same team: Check your feedback style and assumptions. Are you being adversarial or collaborative? Address the method, not the madness: Don’t use feedback to try and fix aspects of his character. That attacks a person’s sense of self-worth. Stick to tactics, knowledge, tips, and work routines. Disrupt patterns of generalities: Vague and evasive language can undermine feedback; learn to spot and challenge it. Offer suggestions instead of criticising: Instead of using the feedback sandwich to sweeten criticism, make a suggestion and offer two reasons why it might work. Everything is feedback: You’re always communicating, so take control and give the feedback you have chosen to give.

Similar Quotes

Quote search results. More quotes will automatically load as you scroll down, or you can use the load more buttons.

Seek feedback on a spontaneous basis. After you have completed a particular task do get into the habit of asking colleagues for feedback about how you performed. The best feedback is the instantaneous kind where feedback is given as soon as something has happened

5. Offer suggestions instead of criticising Instead of the feedback sandwich, which can be just a way of sweetening criticism, and tends to do more harm than good, try this deceptively simple technique for giving feedback which was developed by the Canadian Neuro-linguistic Programming trainer, Shelle Rose Charvet, and set out in her aptly titled essay, “The Feedback Sandwich Is Out To Lunch”.14 It goes like this: You make a suggestion. You offer two reasons why it might work. The first states what the suggested course of action would accomplish. The second states what problem it would prevent. You end with an encouraging comment.

Always be alert to feedback that doesn’t come from the usual suspects. Some of the most useful feedback is unsolicited, even unintentional. Temper the ego by paying close attention to how people react to you nonverbally. Do their expressions show intrigue or boredom? Are they irritated, agitated, tired? Here, again, it’s worth looking for alignment. Do many different people drift off when you’re talking about a subject? It might be time to pull back on that one. When people offer their reflections, we must pick and choose what we follow carefully and wisely.

I know I’m ready to give feedback when: I’m ready to sit next to you rather than across from you; I’m willing to put the problem in front of us rather than between us (or sliding it toward you); I’m ready to listen, ask questions, and accept that I may not fully understand the issue; I want to acknowledge what you do well instead of picking apart your mistakes; I recognize your strengths and how you can use them to address your challenges; I can hold you accountable without shaming or blaming you; I’m willing to own my part; I can genuinely thank you for your efforts rather than criticize you for your failings; I can talk about how resolving these challenges will lead to your growth and opportunity; and I can model the vulnerability and openness that I expect to see from you.

If someone chooses to share feedback, listen to understand the person, not the work. People will tell you more about themselves than about the art when giving feedback. We each see a unique world. Ocassionally, a comment will strike home. It will resonate with something we feel, either in our awareness or just behind it, and we may discover room for improvement.

Again, there’s no question that feedback may be one of the most difficult arenas to negotiate in our lives. We should remember, though, that victory is not getting good feedback, avoiding giving difficult feedback, or avoiding the need for feedback. Instead it’s taking off the armor, showing up, and engaging.

Share Your Favorite Quotes

Know a quote that's missing? Help grow our collection.

One thing that helps is to remember that feedback, like truth, is not absolute. Feedback is an opinion, grounded in observations and experiences, which allows us to know what impression we make on others. The information is revealing and potentially uncomfortable, which is why all of us would rather offer feedback to those who welcome it.

your goal should be for your feedback to open up rather than close down discussion. Encourage people to challenge your judgment and argue the point to conclusion. Culturally, you want high standards thoroughly discussed. You want to apply tremendous pressure to get the highest-quality thinking yet be open enough to find out when you are wrong.

As CEO, you should have an opinion on absolutely everything. You should have an opinion on every forecast, every product plan, every presentation, and even every comment. Let people know what you think. If you like someone’s comment, give her the feedback. If you disagree, give her the feedback. Say what you think. Express yourself. This will have two critically important positive effects: Feedback won’t be personal in your company. If the CEO constantly gives feedback, then everyone she interacts with will just get used to it. Nobody will think, “Gee, what did she really mean by that comment? Does she not like me?” Everybody will naturally focus on the issues, not an implicit random performance evaluation. People will become comfortable discussing bad news. If people get comfortable talking about what each other are doing wrong, then it will be very easy to talk about what the company is doing wrong. High-quality company cultures get their cue from data networking routing protocols: Bad news travels fast and good news travels slowly. Low-quality company cultures take on the personality of the Wicked Witch of the West in The Wiz: “Don’t nobody bring me no bad news.

I have a serious challenge for you if you’re up for it. Want real feedback? Find people who care enough about you to be brutally honest with you. Ask them these questions: “How do I show up to you? What do you think my strengths are? In what areas do you think I can improve? Where do you think I sabotage myself? What’s one thing I can stop doing that would benefit me the most? What’s the one thing I should start doing?

Pushing past what’s comfortable, however, is only one part of the deliberate-practice story; the other part is embracing honest feedback — even if it destroys what you thought was good. As Colvin explains in his Fortune article, “You may think that your rehearsal of a job interview was flawless, but your opinion isn’t what counts.” It’s so tempting to just assume what you’ve done is good enough and check it off your to-do list, but it’s in honest, sometimes harsh feedback that you learn where to retrain your focus in order to continue to make progress.

Enhance Your Quote Experience

Enjoy ad-free browsing, unlimited collections, and advanced search features with Premium.

Loading more quotes...

Loading...