Little phrases such as “I’m sorry to trouble you,” “Would you be so kind as to — ?” “Won’t you please?” “Would you mind?” “Thank you” — little courte… - Dale Carnegie
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Little phrases such as “I’m sorry to trouble you,” “Would you be so kind as to — ?” “Won’t you please?” “Would you mind?” “Thank you” — little courtesies like these oil the cogs of the monotonous grind of everyday life — and, incidentally, they are the hallmark of good breeding.
Dale Harbison Carnegie [originally Carnagey until 1919] (November 24, 1888 – November 1, 1955) was an American writer, lecturer and the developer of famous courses in self-improvement, salesmanship, corporate training, public speaking and interpersonal skills. Born in poverty on a farm in Missouri, he was the author of How to Win Friends and Influence People, first published in 1936, a massive bestseller that remains popular today. He also wrote a biography of Abraham Lincoln, entitled Lincoln the Unknown, as well as several other books.
I often went fishing up in Maine during the summer. Personally I am very fond of strawberries and cream, but I have found that for some strange reason, fish prefer worms. So when I went fishing, I didn’t think about what I wanted. I thought about what they wanted. I didn't bait the hook with strawberries and cream. Rather, I dangled a worm or grasshopper in front of the fish and said: "Wouldn't you like to have that?" Why not use the same common sense when fishing for people?
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Experience has taught me,” says Sam Wood, “that it is safest to drop, as quickly as possible, people who pretend to be what they aren’t.