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«Atención al cliente» es una expresión incompleta porque establece que «el cliente es el rey». Sin embargo, en el mundo real, el cliente sólo es el r… - Michael Gerber
" "«Atención al cliente» es una expresión incompleta porque establece que «el cliente es el rey». Sin embargo, en el mundo real, el cliente sólo es el rey en su propia imaginación. Para los empleados, el cliente no es el rey; con frecuencia, es peor que un dolor de muelas. Para los proveedores, el cliente no es el rey; suele ser una bomba a punto de estallar. Para las entidades de crédito, el cliente no es el rey; suele ser un borracho aferrado al volante de una furgoneta a punto de estrellarse contra una pared. No, el cliente no es el rey. ¡Lo son ellos!
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About Michael Gerber
Michael E. Gerber (born June 20, 1936), American small business guru and author,
Biography information from Wikiquote
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Michael E. Gerber
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Additional quotes by Michael Gerber
I believe great people to be those who know how they got where they are, and what they need to do to get where they’re going. Great people have a vision of their lives that they practice emulating each and every day. They go to work on their lives, not just in their lives. Their lives are spent living out the vision they have of their future, in the present. They compare what they’ve done with what they intended to do. And where there’s a disparity between the two, they don’t wait very long to make up the difference.
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