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Detalle. Una vez que las personas han entrado por la puerta, que empiezan a mirar de cerca, empiezan a percibir la atención al detalle: los remaches … - Michael Gerber
" "Detalle. Una vez que las personas han entrado por la puerta, que empiezan a mirar de cerca, empiezan a percibir la atención al detalle: los remaches de cobre relucientes, separados exactamente por cinco centímetros en las papeleras de aluminio; la insignia diseñada especialmente con el logo de la empresa, prendida en la camisa o el delantal de todos los empleados. El detalle es la atención que se presta a todas las pequeñas cosas de la empresa, para que cuando las personas miren de cerca, se queden sorprendidas con lo que ven.
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About Michael Gerber
Michael E. Gerber (born June 20, 1936), American small business guru and author,
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Michael E. Gerber
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Additional quotes by Michael Gerber
Your Income Statement tells you (1) how much money you’re spending and where; and(2) how much money you’re receiving and from where. Flow gives you the same information as the Income Statement, plus it tells you when you’re spending and receiving money — that is, Flow is an Income Statement moving through time.
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