You can run a company, you can manage an organization, but you can lead only people. - Simon Sinek

There is a big difference between repeat business and loyalty. Repeat business is when people do business with you multiple times. Loyalty is when people are willing to turn down a better product or a better price to continue doing business with you.

Building a strong culture is what builds a strong organization.

we can feel fulfilled by our work every day if it makes us feel part of something bigger than ourselves.