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" "The experience led Dweck to develop the idea of two contrasting mindsets that shape our attitudes to our own and others’ abilities. People with a ‘growth mindset’, as she called it, like the positive pupils above, see their intellectual ability as something that can be developed through effort, learning and practice, while people with a ‘fixed mindset’ believe they were born with a certain amount of brains and talent and nothing they can do will change that. Growth mindset people are the more go-getting bunch. Faced with problems, they engage and persevere. Failure isn’t permanent, it’s success not just yet. Using electroencephalograms (EEGs) scientists found more brain activity relating to error adjustments among college students with a growth mindset than among their peers with a fixed mindset.7 Growth-minded people also showed better accuracy after mistakes.
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An adversarial approach: assumes the delegatee is shirking, lying, and concealing; probes for inconsistencies in what he says; tests him by using past failures as evidence of future failures; frames the encounter as an argument to be won or lost. A collaborative approach: assumes the delegatee is doing his best with the tools and resources at hand; creates a comfortable space for him to disclose all and reflect on the emerging picture; nurtures confidence in him to promote excitement and buy-in; frames the encounter as productive dialogue to uncover truth, ideas and useful insights.
Another is regularly to measure and appreciate progress as the distance travelled from the starting point, which lifts morale, rather than solely against the desired end point, which deflates morale. The clever delegator instils confidence, too, by framing the thing to be delegated not as a test to pass or fail but as an exercise in capacity development: ‘Lessons will be learned, and we will get there in the end’ is liberating, while ‘If you can’t do this there is something wrong with you’ is debilitating.