An adversarial approach: assumes the delegatee is shirking, lying, and concealing; probes for inconsistencies in what he says; tests him by using pas… - Dave Stitt

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An adversarial approach: assumes the delegatee is shirking, lying, and concealing; probes for inconsistencies in what he says; tests him by using past failures as evidence of future failures; frames the encounter as an argument to be won or lost. A collaborative approach: assumes the delegatee is doing his best with the tools and resources at hand; creates a comfortable space for him to disclose all and reflect on the emerging picture; nurtures confidence in him to promote excitement and buy-in; frames the encounter as productive dialogue to uncover truth, ideas and useful insights.

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Reflection • Think of a desirable but unrealistic outcome. Why exactly it is unrealistic? Whose comfort zones does it disrupt? Idea • Courageous goals have their own momentum. They force a change of scene, raise entirely new questions, and call new relationships into being. Tool • Use the Courageous Goal Starter Kit to get things moving: 1) Dream it, 2) Declare it, and 3) Get started. Tool • Make it sticky with SUCCES: Get more buy-in for your Courageous outcome by describing it using the principles defined by Chip and Dan Heath and their acronym, SUCCES – it should be 1) Simple, 2) Unexpected, 3) Concrete, 4) Credible, 5) Emotional, and 6) contain a Story.

Dweck believes that children’s mindsets are profoundly affected by how we praise them. What should be praised is not just success and signs of intelligence, but the application of the learning process – the effort, perseverance, strategizing, and resulting improvements. This fosters motivation and a sense for how success can be achieved. If we praise only successful results and other signs of intelligence, we may give the child a temporary confidence boost, but we may unwittingly be fostering a fixed mindset. The result is greater fragility, and a dependence on constant validation.

• What is your Unique Ability? When were you last in your Zone of Mastery, and what were you doing? You are in your Zone of Mastery when 1) people admire you because the results are stunning; 2) you love doing it and time flies; 3) it gives you energy rather than sapping it; and 4) you get better at it all the time.

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