Dweck believes that children’s mindsets are profoundly affected by how we praise them. What should be praised is not just success and signs of intell… - Dave Stitt

5. Offer suggestions instead of criticising Instead of the feedback sandwich, which can be just a way of sweetening criticism, and tends to do more harm than good, try this deceptively simple technique for giving feedback which was developed by the Canadian Neuro-linguistic Programming trainer, Shelle Rose Charvet, and set out in her aptly titled essay, “The Feedback Sandwich Is Out To Lunch”.14 It goes like this: You make a suggestion. You offer two reasons why it might work. The first states what the suggested course of action would accomplish. The second states what problem it would prevent. You end with an encouraging comment.

The delegator is able to frame the thing that is to be delegated in a clear way, leaving no room for confusion over what success looks like, or by when the thing should be done.

As a leader your first responsibility is to articulate a vision of where your team or organisation is going. What should the organisation look like, and be doing, in one year, two years, five years? What will we be like, and what will clients be saying about us? Having arrived at the vision, you and your people then need to work out an effective, detailed strategy, a roadmap for getting there.