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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon. - Ron Kaufman
" "When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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About Ron Kaufman
Ron Kaufman (born 1956) is a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service.
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