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I'm talking about empathy as a means of understanding your workforce so you can help them, not only motivate them, but help them become self-propelle… - Heather McGowan
" "I'm talking about empathy as a means of understanding your workforce so you can help them, not only motivate them, but help them become self-propelled. Empathy ultimately drives performance. It's not about lesser performances or about greater performances, it's also about greater balance. Because what's really happened during the pandemic, and I think people get all caught up on where work takes place, you know, home, hybrid office, I really have no opinion on that. What I think has happened is, and everything's pictures, it means I have to draw, is we had a smaller circle in 2019, that was called our personal life. And we had agency over our personal life. And we had a bigger circle that cast a shadow on that smaller circle, and that was our professional life.
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About Heather McGowan
Heather McGowan is an American writer. She is the author of the novels Schooling and Duchess of Nothing Schooling was named a Best Book of the Year by Newsweek, The Detroit Free Press and The Hartford Courant. McGowan has a master in fine arts from Brown University.
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Yeah, first of all, let me just empathise with you. I know it's not comfortable. I make all my audience say with me, "Let's all say the four scary words, 'I do not know'", and we say it together. And I say, "And I know you were brought up as leaders not to say those words. But what's happening now is, if you pretend you know and you don't, you could be leading your team down a very dangerous path. You have to acknowledge what you don't know as an opportunity to learn, because the first step of learning is to say, 'I don't know', because if you know, you're not learning".
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