When leaders fail to tell employees that they're doing a great job, they might as well be taking money out of their pockets and throwing it into a fi… - Patrick Lencioni

Push with respect, and under the assumption that the other person is probably doing the right thing. But push anyway. And never hold back.

The most important action that a leader must take to encourage the building of trust on a team is to demonstrate vulnerability first. This requires that a leader risk losing face in front of the team, so that subordinates will take the same risk themselves. What is more, team leaders must create an environment that does not punish vulnerability.

Ken always says that his job is to create the best team possible, not to shepherd the careers of individual athletes.