Happiness, in one sense, is a function of how closely our world conforms to the infinite variety of human preference. - Malcolm Gladwell

When people in authority want the rest of us to behave, it matters — first and foremost — how they behave. This is called the “principle

they would have worried for my soul. Pronin calls this phenomenon the “illusion of asymmetric insight.” She writes: The conviction that we know others better than they know us — and that we may have insights about them they lack (but not vice versa) — leads us to talk when we would do well to listen and to be less patient than we ought to be when others express the conviction that they are the ones who are being misunderstood or judged unfairly.

In the end, Tipping Points are a reaffirmation of the potential for change and the power of intelligent action. Look at the world around you. It may seem like an immovable, implacable place. It is not. With the slightest push — in just the right place — it can be tipped.