Of course flattery seldom works with discerning people. It is shallow, selfish and insincere. It ought to fail and it usually does. True, some people… - Dale Carnegie

Benjamin Franklin, tactless in his youth, became so diplomatic, so adroit at handling people that he was made American Ambassador to France. The secret of his success? "I will speak ill of no man," he said, "...and speak all the good I know of everybody." Any fool can criticize, condemn and complain - and most fools do. But it takes character and self-control to be understanding and forgiving. "A great man shows his greatness," says Carlyle, "by the way he treats little men."

If out of reading this book you get just one thing — an increased tendency to think always in terms of other people’s point of view, and see things from their angle — if you get that one thing out of this book, it may easily prove to be one of the building blocks of your career.

Hurting a man in his dignity is a crime.