We got into telecom in the '90s by bidding for cellular licences. But I felt that the real value is in the convergence of information and communicati… - Mukesh Ambani

In the '80s, when I came in, the ground rules were made clear to me. 'Build this business from scratch, without taking anyone from Reliance.' That forced you to be very disciplined. I looked around and figured out in three months that this industry runs on heroes.

But this doesn't work without a scheme. If you ask me to build a power plant, I cannot give that power at 3 cents or 4 cents, unless I put up a 2000 MW project. It's the same for an airport, seaport and all the other stuff. You need to spread costs over a sensible size to keep unit costs low.

We tried to create an open environment. In today's language, we created SOPs and SOCs (standard operating procedures, standard operating conditions) so that everybody was on the same page. We wanted an organisation where everybody contributes but the business is not dependent on a few individuals