All innovation begins with vision. It’s what happens next that is critical. - Eric Ries

A transformação contínua – a capacidade de uma organização para testar e aprender com experiências relacionadas à sua própria estrutura e a seus processos, promovendo, por toda a empresa, as melhores técnicas comprovadas, limitando ou descartando o resto – é o que dará a essa organização a capacidade de prosperar na era moderna.

We had gotten really good at optimizing, tuning, and iterating, but in the process we had lost sight of the purpose of those activities: testing a clear hypothesis in the service of the company’s vision. Instead, we were chasing growth, revenue, and profits wherever we could find them.

Most of the time customers don’t know what they want in advance.)