Conflict is about issues and ideas, while accountability is about performance and behavior. - Patrick Lencioni

A rigid, one-size-fits-all approach usually ends up fitting no one

Great teams make clear and timely decisions and move forward with complete buy-in from every member of the team, even those who voted against the decision. They leave meetings confident that no one on the team is quietly harboring doubts about whether to support the actions agreed on.

People who don't like conflict have an amazing ability to avoid it, even when they know it's theoretically necessary