Though it always amazed her, Kathryn knew from past experience that the departure of even the most difficult employees provoked some degree of mourni… - Patrick Lencioni

I don't think anyone ever gets completely used to conflict. If it's not a little uncomfortable, then it's not real. The key is to keep doing it anyway

Keep in mind that a real team should be spending considerable time together in meetings and working sessions. In fact, it is not uncommon that as much as 20 percent of each team member's time is spent working through issues and solving problems with the team as a whole.

Because people who aren't good at their jobs don't want to be measured, because then they have to be accountable for something. Great employees love that kind of accountability. They crave it. Poor ones run away from it.