Don't forget, loyalty is when people are willing to suffer some inconvenience or pay a premium to do business with you. - Simon Sinek

For the feeling of trust to develop, we have to feel safe expressing ourselves first. We have to feel safe being vulnerable. That’s right, vulnerable.

It's not the people doing the job, it's the people who lead the people doing the job who can make the greater difference.

leaders are not responsible for the results, leaders are responsible for the people who are responsible for the results. And the best way to drive performance in an organization is to create an environment in which information can flow freely, mistakes can be highlighted and help can be offered and received.