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" "They said, ‘You always bring me step five and you make me figure out one through four. If you could please include me so that I can be a part of all five steps.’ They were absolutely right. I was giving them directives without the right tools. I've really listened to those moments because if I'm managing one person like that, am I managing all people like that?”
Jennifer Victoria Moss (10 January 1945 – 29 September 2006) was an English actress and singer from Wigan, Lancashire. She was best known for her role as Lucille Hewitt on the long-running British soap opera Coronation Street, which she starred in from 1960 to 1974.
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Leaders are sort of looking to move on,” she said. “There's been some great things that have happened – flexibility and remote work and more conversations around mental health in the workplace, destigmatizing burnout … huge investments made in mental health and wellbeing, but we're still feeling like they're not being actualized at work.”
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I worked on walking away and taking a couple of hours to come back with a clear head. My brother is very good at this. I really started to practice that. And that huge miss became a huge win. And it's very unusual for me to get angry now. I can still hold people accountable, and we can walk away from a situation after a positive conversation where we all feel that we succeeded in being heard and solved the situation.